Introduction
At DigitalDet, customer satisfaction is important to us. However, due to the nature of our products, which include digital accounts and services such as Netflix, Canva, and other digital tools, we have a specific Refund and Returns Policy. Please read this policy carefully before making a purchase. For any questions or concerns, you can reach us at contact@digitaldet.com.
Digital Products
All of our products are digital in nature and are delivered electronically. As a result, once the product has been delivered and accessed, it is considered final and non-returnable.
No Refunds on Delivered Products
Due to the nature of digital products, we do not offer refunds once the product has been delivered and accessed by the customer. This policy is in place to protect the integrity of our products and to prevent misuse or abuse of our services.
Exceptions to the No Refund Policy
Refunds will only be considered under the following conditions:
- The digital product or account you purchased is defective or not working as described.
- You have not yet accessed or used the digital product.
- The product was not delivered to you as promised, and we were unable to resolve the issue.
In such cases, please contact us at contact@digitaldet.com with a detailed explanation of the issue. Our team will review your case and, if applicable, issue a refund or provide a replacement.
Requesting a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact us at contact@digitaldet.com within 7 days of your purchase.
- Provide your order details, including your purchase date and the specific issue you’re experiencing.
- Our team will assess your request and respond within 3-5 business days.
Product Replacements
In some cases, instead of a refund, we may offer to replace the defective digital product or provide a working version of the account. This will be at our discretion, depending on the nature of the issue.
Changes to This Policy
DigitalDet reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy before making a purchase.
Contact Us
If you have any questions or need further assistance regarding refunds or returns, please contact us at contact@digitaldet.com. We are here to help resolve any issues you may encounter with our products.